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Who We Are

STATISTICS

1,198 Children Served in 2011
14,900 since 1992

242 Children in Homes

12 Homes and 12 Programs

133 Local Staff
95 Volunteers: 39 Local & 56 Foreign
80 Students

22,500 Meals Served Per Month

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Warranty and Returns

This page provides information on our warranty and returns policy.

Warranty

All of our products include a 90 day warranty.

If your product is found to be defective or damaged within the warranty period, please contact us at telephone number +63 2 895 3460 or via email at sales@virlanie.org.

Returns

A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the order. All returns should be in reasonable condition and include all original parts, packaging and any free gifts. If any items are missing the return may be subject to a 15% restocking fee or the cost may be deducted from your refund. Please note that shipping fees are not refundable unless it is due to our error.

Requests must be made by emailing: sales@virlanie.org with "Request for RMA" on the subject header plus your order number and full billing name.

We guarantee safe shipping on all orders. If a package is received with broken or damaged product, please contact us within 10 business days and we will issue a Return Merchandise Authorization (RMA) number and ship a replacement product to you.

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